Route Package Protection
Visit route.com/sustainability to learn more.
No green skin.
1 year warranty.
Durable thick plating & Nickel Free.
Discreet Luxe packaging.
Route Package Protection
Shipping & Returns
We ship all orders out within 2 business days from the time the order is placed, unless noted otherwise on the product page.
$5.75 Domestic | Free Shipping for orders over $175. For more info regarding our shipping policy click here.
If for any reason you are not happy with your purchase, you may return eligible styles within 14 business days of delivery. This excludes earrings, as we can not accept a return for hygiene reasons.
For more information regarding returns-checkout our return policy.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
My order is a gift, how will it arrive?
All orders are shipped in a discreet luxe recyclable mailer & packed in a custom LELIAMAE box with custom thank you card & care note.
Rings are packaged individually but necklaces, anklets & earrings are packaged together to reduce waste.
If you need each item in your order packed individually—please select the ‘gift’ option during checkout.
Do you ship internationally?
We ship to most countries. All International orders are shipped via USPS International First Class Mail. For more info regarding our international shipping options click here.
Can I edit my order once placed?
Please reach out to us ASAP—our small fulfillment team works pretty fast with processing orders. If the order has not been fulfilled we can gladly update your order and send over a confirmation email of the changes.
Do you restock products?
We restock most products every 2-3 weeks. If something you absolutely love has gone out of stock, select the 'notify me when available' option to be the first to know as soon as we restock.
Sourcing & Materials
Are your gem stones authentic?
We only use 100% authentic grade AAA gems from trusted suppliers accredited by the Responsible Jewelry Council.
What is gold filled?
Gold filled is the next best thing to solid gold-with out the hefty price tag. Gold filled jewelry is great for everyday wear and better quality than gold plated as it contains no less than 3% of pure gold by weight. Our gold filled pieces are stamped 18k GF over jeweler’s brass.
Is your packaging recyclable?
All of the materials used in our packaging can be recycled. We believe in contributing to the greatest good of our environment-at all costs.
We want our products to contribute to the well-being of people & the planet.
Where are your products made?
All of our original designs are from our trusted & highly accredited manufacturer in India.
Our gold filled pieces are from ethical leading manufacturers in Brazil & China.