FAQ's
FAQ
Do you restock products?
We restock most products every 2-3 weeks. If something you absolutely love has gone out of stock, select the 'Notify me when available' option under the product description to be notified as soon as we restock.
DO YOU OFFER WHOLESALE?
We are open to commercial wholesale opportunities, please reach out to us at hello@leliamae.com.
If you have any other questions feel free to contact us at hello@leliamae.com
CAN I ORDER A CUSTOM PIECE?
At the moment we don't offer customized designs.
CAN I EDIT MY ORDER ONCE PLACED?
Again, please reach out to us ASAP as our fulfillment team works pretty fast with processing orders. If the order has not been fulfilled we can gladly edit/update your order and send over a confirmation email of the changes.
HOW ARE YOUR GIFT CARDS ISSUED?
Please note that during checkout the first email box is where you can enter in the recipients email address for them to receive the gift card. Please double check the spelling of the email to ensure they receive it.
HOW LONG WILL MY JEWELRY LAST?
It varies depending on your daily activities and care. Our pieces can last years with proper care and maintenance.
CAN I SHOWER WITH MY JEWELRY?
Even though our piece(s) can be worn in water and won't immediately fade or lose its gold coating, over time with daily activities such as showering, applying lotions, and exposure to different chemicals can tarnish the top gold coating on jewelry.
Shipping questions
HOW LONG IS SHIPPING?
All orders are usually shipped out next business day, however for Holiday Demand please allow 3-5 days additional for processing.
DO YOU SHIP INTERNATIONALLY?
We ship world wide. All International orders are shipped via USPS International First Class Mail and can take up to 11-21 business days to receive. (Please keep in mind that COVID can delay the shipping time an additional 7-10 business days.)
Please note that any duties/taxes or fee's associated with shipping are to be covered by the customer.
Returns questions
WHO PAYS FOR SHIPPING RETURNS?
Share details about your shipping policies, item returns, or customer service.
HOW CAN I EXCHANGE/RETURN MY JEWELRY?
You can exchange or request to return your item(s) by completing the form in this link here, where you'll be able to pull up the record for your recent order and request which item(s) you'd like to return/exchange.
CAN I RETURN EARRINGS?
Due to the hygienic nature of earrings, all earrings are FINAL SALE, so please review the item description carefully.
I RECEIVED THE INCORRECT ITEM, WHAT CAN I DO?
We're a small family ran business and sometimes mistakes may occur on our end.
Please reach out to us via email at: hello@leliamae.com and we'll be in touch ASAP (24/48 hours) with a response.
If you have any other questions that we haven't answered here feel free to contact us at hello@leliamae.com
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