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FAQ's

SHIPPING

HOW LONG IS SHIPPING?

All orders are usually shipped out next business day, however for Holiday Demand please allow 3-5 days additional for processing.

Once shipped, please allow an additional 3-7 business days to receive your order as an unforeseen event may cause a delay.

DO YOU SHIP INTERNATIONALLY? 

We ship world wide. All International orders are shipped via USPS International First Class Mail and can take up to 11-21 business days to receive. (Please keep in mind that COVID can delay the shipping time an additional 7-10 business days.)

Please note that any duties/taxes or fee's associated with shipping are to be covered by the customer. 

ORDERS

CAN I EDIT MY ORDER ONCE PLACED?

Again, please reach out to us ASAP as our fulfillment team works pretty fast with processing orders. If the order has not been fulfilled we can gladly edit/update your order and send over a confirmation email of the changes.

MY PACKAGE IS MISSING, WHAT'S NEXT?

Please file a claim with the appropriate carrier, as we do not cover third party shipping insurance. We offer Route as an alternative coverage option during checkout for shipping insurance. 

HELP, I ORDERED THE WRONG ITEM/WANT TO CANCEL MY ORDER?

Please reach out to us ASAP our fulfillment may be small but we work pretty fast processing orders. If your order has not been shipped we can cancel your order and send over a confirmation email to confirm.

MY ITEM IS BROKEN/TARNISHING, WHAT CAN I DO?

Please note that Leliamae is not responsible for the maintenance of your jewelry. Your products are protected for 1 year from the original invoice date to be free from defects in workmanship and materials, under normal wear and conditions. If your item is showing signs of immense wear, feel free to contact us.

I RECEIVED THE INCORRECT ITEM, WHAT CAN I DO?

We're very much still a small family ran business and sometimes mistakes may occur on our end. Please reach out to us via email at: hello@leliamae.com and we'll be in touch ASAP with a response.

CAN I ORDER A CUSTOM PIECE?

At the moment we don't offer customized designs.

DO YOU RESTOCK PRODUCTS?

We restock most products every 2-3 weeks. If something you absolutely love has gone out of stock, select the 'Notify me when available' option under the product description to be notified as soon as we restock.

CARE

HOW TO CARE FOR 18K GOLD JEWELRY?
  • Please keep your pieces away and free from excess water and sweat.
  • Make it a habit to remove your gold jewelry before exercising, washing your hands or showering. 
  • Apply perfumes, creams and hair care products before wearing your gold pieces. 
  • Buff any dirt and debris away with a dry clean cloth. To remove excess dirt/debris it's safe to use a clean cloth & rubbing alcohol.
  • To minimize faint scratching from occurring we recommend storing your jewelry in the protective pouch they arrived in.
CAN I SHOWER WITH MY JEWELRY?

Even though our pieces can be worn in water &won't immediately fade or lose its gold coating. Over time with daily activities such as showering, and exposure to different chemicals can wear at the top gold coating on jewelry which can expose the base metal.

HOW LONG WILL MY JEWELRY LAST? 

It varies depending on your daily activities and care. Our pieces can last years with proper care and maintenance.

RETURNS

CAN I RETURN EARRINGS?

Due to the hygienic nature of earrings, all earrings are FINAL SALE, so please review the item description carefully.

HOW CAN I EXCHANGE/RETURN MY JEWELRY?

You can exchange or request to return your item(s) by completing the form in this link here, where you'll be able to pull up the record for your recent order and request which item(s) you'd like to return/exchange.

WHO PAYS FOR SHIPPING RETURNS?

The purchaser pays the cost of return charges for change-of-mind returns, however LELIAMAE will pay for postage on any exchange postage back to the customer.

Please also note: shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

MORE FAQ's

HOW ARE YOUR GIFT CARDS ISSUED?

Please note that during checkout the first email box is where you can enter in the recipients email address for them to receive the gift card. Please double check the spelling of the email to ensure they receive it.

DO YOU OFFER WHOLESALE?

We are open to commercial wholesale opportunities, please reach out to us at hello@leliamae.com.

If you have any other questions feel free to contact us at hello@leliamae.com

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