Refund policy
RETURNS: To initiate a return please use this link: here.
If for any reason you are not happy with your purchase, you may return eligible styles in their original condition by requesting a return authorization within 14 business days of delivery for a refund not including the shipping charges.
CLOTHING: If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled a store credit. ALL SALE ITEMS ARE FINAL SALE.
We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and odor.
Our return policy excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully.
Please complete the Return Forms included in your order & the above Returns link here.
If 15 days or more have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We must receive the returned package within 10 days from the date of approval sent via email. If 11 or more days have passed since the approval, we can no longer accept the return.
WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?
For orders delivered within U.S, we will accept returns and exchanges for change of mind on products purchased online within 14 days from date of receipt or at any time if products are faulty. Please return item as per below:
1. Please Complete the Returns Form link here and the form included in your package.
2. Re-pack your items in it's original box with all packaging (exactly as you received them or with what you have access to). Please note that we are a small company and non-defect returns costs will be covered by the purchaser
It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to LELIAMAE.
Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our location, we will inspect them and process the refund to you within 48-72 hours.
The following items are excluded and cannot be returned/refunded:
Earrings
Shipping Fees
Pre-Ordered item(s)
EARRINGS: Due to the hygienic nature of earrings, all earrings are FINAL SALE, so please review the item description carefully.
I RECEIVED THE INCORRECT ITEM, WHAT CAN I DO? We're very much still a small family ran business and sometimes mistakes may occur on our end. Please reach out to us via email at: hello@leliamae.com and we'll be in touch ASAP (24/48 hours) with a response and will forward a shipping label for the incorrect item received and resend the correct the item by creating another order.
MISSING PACKAGES: Please file a claim with the appropriate carrier, as we do not cover third party shipping insurance and offer Route as an alternative coverage option during checkout.
1 YEAR WARRANTY: Your products are protected for 1 year from the original invoice date to be free from defects in workmanship and materials, under normal wear and conditions. If your item is showing signs of immense wear, feel free to contact us and (if available) we can replace the item for you or issue store credit in the form of a gift card.
GIFTS: If the item was marked as a gift when purchased and shipped directly to you, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver original method of payment and (s)he will be notified of the return.
Return Policy updated August 27 2022. By making a purchase on www.leliamae.com you agree to this return policy.